Yes, you can return an item to us using the relevant return form. We will then arrange for the refund of the purchase price and the shipping costs. Then select your new item in the online shop and place a new order. Articles without original packaging and worn goods (labels missing, signs of use) are excluded from exchange. 

You will receive your refund within 14 days…

1. after  receipt of your return in our warehouse , or
2. after  receipt of your declaration of revocation . Please note that within these 14 days, either proof must be provided that you  have returned your order or the  returned goods must have already arrived at our warehouse .

It will take approximately 3-5 business days for the return item you have placed to be delivered to our warehouse by the carrier. As soon as we have received the return at our warehouse,  we will inform you by e-mail with the status of your return .

Once the refund has been authorized and approved by us, it needs to be processed by the bank. How long this takes depends on both the bank and the payment method. The refund will be processed using the same payment method that you originally used. Here is an overview of the standard duration for the different payment methods:

If you have received your order to an address outside of Germany, you must bear the shipping costs for the return yourself. If your order was shipped within Germany, the following information is relevant for you. 

How to return items:

1. Print out the delivery note from your shipping confirmation email.
2. Make a note on the delivery note which item you would like to return, state the reason for the return and enclose the item(s) and the completed delivery note in your package. In the case of defects, please note what is defective or where the defect is. Please make sure that  all items are packed well and securely ! 
3. You have already received a return label with your shipping confirmation email. If you can no longer find the return label, you can   create it again using the DHL form . Print out the returns label and stick it on the package or take the QR code with you to the DHL office and have the label printed there. The return label is only available within Germany.
4. Please note the tracking number of your return.
5. Hand in your package at an appropriate DHL branch.

If the return has been processed by us, the open amount will be refunded to you. 

In principle, you can send your order back to us free of charge with DHL or for a fee with a shipping company of your choice.  Unfortunately, the return of bicycles is not possible with DHL, but must be commissioned via the forwarding agent. Please contact our customer service

Return conditions: You can find everything about returns in our  terms and conditions .

Returns within Germany are free of charge. 

If you are not satisfied with your order, you can return it within Germany free of charge using our provided  shipping label  within the return guidelines.

Returns outside of Germany are chargeable . 

We will refund the shipping costs provided that the relevant conditions for this are met. The total shipping cost will be refunded if you return the entire order. However, we cannot refund shipping costs if you only return part of your order.

You can return items within 100 days of receipt of the goods free of charge and taking into account the  return conditions  in our terms and conditions. If your order was delivered in multiple packages, the 100-day return period applies from the receipt of the last package.

Upon receipt of your return, the goods will be checked for condition, properties and functionality. If we determine any diminished value as a result of your handling, you will bear the cost of the diminished value. 

The invoice amount has been charged to your VISA/MasterCard. If adjustments to your order result in a credit that needs to be refunded, we will refund this back to your VISA/MasterCard account after completing the order.